Refund and Returns Policy
DM Trans, LLC
At DM Trans, LLC, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we’re here to help. Please review our refund and returns policy below:
Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging, and in the same condition as when received.
- Proof of purchase (e.g., order confirmation or receipt) is required for all returns.
Non-Returnable Items
- Custom-made or personalized products.
- Items marked as final sale.
- Products damaged due to misuse or improper handling.
Refund Process
- Contact Us: Reach out to our customer service team at [email protected] or call us at (888) 861-0650 to initiate a return. Please provide your order number and a brief explanation of the issue.
- Return Shipping: Ship the item back to us at:
DM Trans, LLC
7701 Metropolis Dr, Bldg 15
Austin, TX 78744-3145, USA- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
- Inspection: Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
- Refund Issuance: If approved, your refund will be processed within 7-10 business days to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery. We’ll provide a prepaid return label and offer a replacement or full refund upon receipt and verification.
Questions?
We’re happy to assist! Contact us at:
- Email: [email protected]
- Phone: (888) 861-0650
- Address: 7701 Metropolis Dr, Bldg 15, Austin, TX 78744-3145, USA
Thank you for choosing DM Trans, LLC. We value your business and are committed to making your experience with us a positive one!